Questions, answered

How long it takes, what to send, changes before print, delivery and extra copies.

Ordering

Do I design the book myself?

No. I design every page from the photos and details you send, and you see a full proof before anything prints.

Where do I find the form for my photos and stories?

The link to your book’s form is in your order confirmation email. You add your stories and photos there. Use your website order number where the form asks for the order number.

Can I change the page content?

Yes. After you order you fill in a short form with your photos, stories and in-jokes, and the book is built around what you tell me. Any page can be swapped for something else.

Can I order the First Year book before they turn one?

Yes. Just send me a message before you order so I can plan the timing.

Can grandparents order the First Year book?

Yes. The letters can be written and signed by you, and the parents can help with the form.

Is the Boyfriend book an anniversary gift?

The Boyfriend book is made for his birthday, Christmas, Valentine’s, long distance or just because. For an anniversary, the One Year book is written about the two of you.

Can the book be in another language?

Yes. I can translate the whole book, including the cover and the page titles, not just your answers. Mention the language when you order.

Can you make a different book, like one for a sister or best friend?

Often, yes. Tell me who it’s for and the occasion, and I’ll let you know what’s possible.

The book

What is the book printed on?

170gsm coated silk paper, in full color, with a 250gsm coated softcover and matte lamination.

How big is it?

8 x 11 in (21 x 28 cm), portrait.

How many pages are there?

Most books are 30 pages, with 20 of them your photos. The Five Years book is 50 pages.

Where do you deliver?

The US, the UK, Ireland and the EU, all with tracking. Anywhere else, message me before you order.

Photos and stories

What do I need to send?

Your photos, the name or names for the cover, and your answers in the short form: stories, milestones, in-jokes and the little things you never want to forget.

How many photos should I send?

Send 20 to 50 photos from your camera roll. For the Five Years book, around 65.

Are phone photos OK?

Yes, most people send phone photos. Send the original files rather than screenshots or photos saved from a chat app, which shrink them.

Proof and changes

How long does the design take?

Usually 1 to 3 days from when you send your photos and form.

What if something isn’t quite right?

No problem. I adjust anything you like in the proof. Nothing prints until you’re completely happy.

How many rounds of changes can I ask for?

As many as you need. Nothing prints until you’re happy.

Delivery

How long does delivery take?

After you approve your proof, printing and delivery take about 4 to 7 business days to the US and UK, and 7 to 10 to Ireland and the EU. Every order is tracked.

Can you send it straight to them?

Yes. Add their address at checkout and the book goes straight to them.

Can extra copies go to different addresses?

Yes. Order the copies together, then message me after ordering with the other addresses.

Will I pay customs or import charges?

[CONFIRM WITH GELATO: whether US and UK orders can pay import charges, and who pays them]

How early should I order for a date?

Allow 1 to 3 days for design, time to approve your proof, then the delivery time for your country. Each book page has a “Need it by” check that does the sums for you.

Extra copies

How do I order extra copies of the First Year book?

Choose the number of books (1 to 5) on the First Year page. One book is €59.97 and each extra copy adds €30, so 2 books are €89.97 and 5 books are €179.97. Every copy is identical, so it’s an easy way to give one to each set of grandparents.

Can I order more than one copy of the other books?

The other books are one copy per order. If you’d like a second copy, send me a message.

Returns

Can I return my book?

Every book is made to order with your photos, so I can’t take change-of-mind returns. If yours arrives damaged or misprinted, I’ll reprint or refund it.

Still have a question? Send me a message and I’ll get back to you.